Payment & Shipping Options
Tracking Your Order
You will receive a shipping confirmation and tracking number(s) via email when your order is shipped. Once your shipment(s) has been scanned by the shipping provider at the local hub, you can use the tracking number provided in your shipping confirmation to track the progress of your shipment. Below are tracking links for a few of the more popular shipping service providers:
FedEx - fedex.com
United Parcel Service (UPS) - ups.com
U.S. Postal Service (USPS) - usps.com
If for some reason you cannot track your package or need assistance, please contact a Sales and Customer Service Representative toll free at 1-877-723-5288 or via e-mail [email protected]
While not common, shipping problems can occur. If you have a problem with your order that is related to shipping, please contact the fulfillment partner included in your shipping confirmation email or call us toll free at 1-877-723-5288.
If you have not received your shipment within the expected delivery time, or if the shipment has been delivered but is not in your possession, please have your order number ready and call us toll free at 1-877-723-5288.
If your shipment arrives damaged, please do not open the box or remove any of the packaging materials. A Sales and Customer Service Representative with Callaway Golf or our fulfillment partners will have to process a damage claim with the shipping provider, have the damaged merchandise picked up from your location and give you further instructions to receive a replacement.
When Will My Order Ship
Orders are shipped every business day (Monday-Friday excluding holidays).
Note: All “in stock” item orders shipping via UPS Ground shipping, will be shipped within 1-2 business days following credit card authorization and verification.
Note: All “in stock” item orders shipping via UPS Express will ship the same day if placed prior to 12:00 PM CT. If an “in stock” item express order is placed after 12:00 PM CT, the order will ship the following business day.
Orders requiring customization, (specialized grips, shafts, lengths, etc.) will ship via the customer’s selected shipping method AFTER completion of the customization. Express shipping methods will NOT override custom build timelines.
Any order shipping to a freight forwarding service may be held for up to 72 hours as a fraud prevention measure. We appreciate your patience
Please note that, at this time, no order may be shipped outside of the United States or to non-U.S. APO/FPO addresses, excluding US protectorates (Guam, Puerto Rico, etc.).
Depending on the shipping service provider for your order, a package may be left without a signature at the discretion of the shipping service provider. Callaway Golf can do nothing to prevent this from occurring.
Orders will typically arrive within 4-7 business days (Monday-Friday excluding holidays) following receipt of shipping confirmation email – the scheduled delivery date will be outlined within your shipment confirmation email.
All in-stock, non customized, standard orders shipping via UPS Express ordered prior to 12:00 pm Central Time will ship the same day. Customized orders and orders with item that are currently backordered that are placed shipping via UPS Express will ship via UPS Express upon completion or receipt of backordered items.
Note: UPS Next Air items will be delivered by 8:00pm the following business day.
Note: UPS Second Day Air items shipped on Thursday will arrive the following Monday. UPS Second Day Air items ordered on Friday will arrive the following Tuesday.
Note: UPS Standard Overnight® items shipped on Friday will typically arrive the following Monday.
*Free Ground Shipping on All Orders
No promo or coupon codes are required
Only valid with UPS Ground
Shipping discounts will automatically apply
Sorry, this free shipping offer is not valid in conjunction with GMC promo coupons or any type of Shopping Spree gift cards. This offer excludes custom logo orders.
*Free 7-Day Shipping On Orders Over $100
Free 7-Day Shipping On Orders Over $100
No promo or coupon codes are required
Shipping discounts will automatically apply when you reach the $100 threshold and select UPS 7 Business Day shipping
Sorry, this free shipping offer is not valid in conjunction with GMC promo coupons or any type of Shopping Spree gift cards. This offer excludes custom logo orders and shipping to Hawaii or Alaska.
*No coupon code required. In some instances, items will ship when they become available, not necessarily when the order is placed. Free shipping available only to addresses within the contiguous US.