Frequently Asked Questions
Golfers are passionate about their game, and we encourage our customers to ask questions that help them learn more about their equipment and our Callaway technology. We receive a variety of questions about Callaway products and services; below are some frequently asked questions we receive.
Q: What is the status of my order?
A: To check the status of your online order, we ask that you please go to our Order Status page.
Q: Does Callaway golf offer a reshafting service?
A: Callaway Golf does offer a reshafting service for a fee. You can return your club(s) to Callaway to be reshafted through any of our authorized retailers. You may also make arrangements directly through Callaway Golf by calling our Customer Service Department at (800) 588-9866. Our business hours are Monday through Friday, 6:00am to 5:00pm Pacific Standard Time. Effective 12/4/15, Callaway Golf will no longer offer reshafting services for historical bore through products manufactured from 1988-2008. View Historical Products
Q: Can I return my irons to Callaway to have their lengths and/or lie angles adjusted?
A: Callaway Golf does offer both length and lie angle adjustment services for a fee. You can return your irons to Callaway to be adjusted through any of our authorized retailers. You may also make arrangements directly through Callaway Golf by calling our Customer Service Department at (800) 588-9866. Our business hours are Monday through Friday, 6:00am to 5:00pm Pacific Standard Time.
Q: How do I arrange to have my Callaway club repaired or replaced?
A: If your Callaway club has been damaged through normal use, we ask that you please call our Customer Service Department at (800) 588-9866 to discuss your repair/replacement options. Our business hours are Monday through Friday, 6:00am to 5:00pm Pacific Standard Time.
Q: How can I determine the authenticity of my club(s)?
A: The only way to confirm the authenticity of your club(s) is to purchase from an authorized Callaway Golf retailer. Please do not send any clubs to Callaway Golf for authentication. For more information, please click here.
Q: Where can I go in my area to be custom fit for Callaway clubs?
A: To locate an authorized Callaway Golf fitting location in your area, we ask that you please refer to our retail locator.
Q: Where can I get a replacement headcover for my club?
A: Callaway Golf will be happy to provide you with a replacement headcover for any of our current products. We ask that you please e-mail or call our Customer Service Department at (800) 588-9866 and provide your street address as well as which club model you have. If you are looking for a headcover for a classic Callaway club, we recommend that you visit Callaway Golf Pre-Owned.
Q: Does Callaway golf offer any recognition for a hole-in-one using your product(s)?
A: Callaway Golf is pleased to offer a commemorative plaque to those who get a hole-in-one using our equipment. We ask that you please E-mail or call our Customer Service Department at (800) 588-9866 and provide the following information
1. Callaway Golf product used:
2. Customer Name:
3. Address (no PO boxes):
4. Phone number:
5. Hole Number/ Yardage:
6. Golf Course:
7. Date of Hole-In-One (Month, Date, Year. For Example June 15, 2005):
Q: Am I able to ship internationally?
A: CallawayGolf.com does not ship or bill orders to international addresses outside the United States. If you are outside of the United States, please use our Retail Locator to find the nearest Authorized Callaway Golf Retailer in your area.
Q: When will my order ship?
A: Orders are shipped every business day (Monday-Friday excluding holidays). All in stock Standard orders will be shipped within 4-5 business days following credit card authorization and verification. Exceptions to this include orders that are placed on Friday after 12:00 PM CT, over a weekend or on a holiday, as well as any order requiring special handling such as custom options (length/lie angle adjustments or custom shafts/grips, etc.).
All in stock standard orders with UPS Express shipping placed before 12:00 PM CT will ship the same day. Any custom order or backordered items placed with UPS Express shipping will ship via selected express method upon receipt or completion.
Please note that, at this time, no order may be shipped outside of the United States or to non-U.S. APO/FPO addresses.
Depending on the shipping service provider for your order, a package may be left without a signature at the discretion of the shipping service provider. Shop.Callaway can do nothing to prevent this from occurring.
Q: Why does my custom order show backordered?
please keep in mind we are building your club specifically for you. If you would like to know the progress of your order, please contact our Customer Service team.
Q: Are the grooves of my Callaway irons and wedges conforming?
A: For questions regarding the grooves of your Callaway clubs, please call our Customer Service Department at (800) 588-9866. Our business hours are Monday through Friday, 6:00am to 5:00pm Pacific Standard Time.